At A2ZStore.pk, we want our customers to be satisfied with their purchases. If you are not completely satisfied with a product, you may request a return or refund under the following conditions.
Return Eligibility
Customers can request a return within 3 days of receiving the product if:
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The product is damaged or defective.
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The wrong item was delivered.
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The product is significantly different from the description.
To be eligible for a return, the product must be:
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Unused and in the same condition that you received it.
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In the original packaging (if applicable).
Non-Returnable Items
Some items may not be eligible for return, including:
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Opened food or grocery items
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Used products
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Products damaged after delivery
Refund Process
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 3–7 business days.
Refunds may be issued through:
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Bank transfer
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EasyPaisa / JazzCash
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Store credit (if agreed)
Exchange Policy
If you receive a damaged or defective item, we can also offer an exchange instead of a refund if the same product is available in stock.
Return Shipping
Customers may be responsible for the return shipping cost unless the product was defective or incorrectly delivered.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us through our website A2ZStore.pk or visit our physical store at Gojra Mongi Bangla Road, Adda Bashirabad.
We are always happy to assist our customers.